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Maximizing the value of your HRIS solution

Your HRIS solution is just the beginning. To ensure you make the most of your investment, we offer comprehensive maintenance and support services that go beyond fixing what's broken.

With us by your side, experience reduced downtime, seamless evolution, and pure peace of mind, ensuring your HRIS journey is a thrill ride—not a headache!

Talk to our team
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Looking for specific help?

Our tailored support and optimization services cater to all your HRIS needs, ensuring seamless operation and continuous improvement.

Support
We offer support, training or coaching to ​users or super users, requiring no configuration or action on the system.
Minor changes
Need a tweak or two to adapt to new business needs? We handle minor adjustments with ease.
Planned maintenance
Our proactive maintenance services help you comply with regulatory changes. We analyze and implement necessary updates to optimize your solution.
Optimization
As new features emerge, we're here to enhance your HRIS experience. Our optimization services ensure you're always up-to-date with the latest innovations.
Corrections
Have you encountered an unexpected glitch? Our experts swiftly intervene to rectify any system-level errors, ensuring smooth operation at all times.

Application Management Services that suit you

Your business is unique, and so are your system requirements. That's why we offer three-tiered AMS support packages, offering the flexibility you need to get the perfect level of support.
AMS Package
Ad-hoc
Capacity
Performance
Support level
Ad-hoc
Weekly
Annual
Volume
Low
Constant
Constant
Service level agreement
None
None
High expectations
Dedicated resources
None
Assigned delivery management
Assigned dedicated team
Value to the team
Complimentary to your team
Extension of your team
Ongoing proactive support
Responsiveness expectation
We’ll always make our best effort to answer your team’s request as soon as possible
Our delivery manager will collaborate with your team to make sure things keep moving forward week over week
Our dedicated team will build internal expertise to provide continuous & proactive consulting to ensure your systems evolve just as fast as your organization
The IN-RGY support team was an essential asset in the post-Go-Live phase, which helped us stay up to date and have continuous maintenance to avoid any operational slowdowns. We felt a sense of personalization and humanity through their trusted service.
Cath Roy
HRIS Project Manager, Camso

What’s in it for you?

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Stay up-to-date with the latest required certifications
Keep your HRIS compliant and cutting-edge with our AMS support, serving up the latest certifications with flair.
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Access top-notch senior HRIS expertise
Tap into our pool of experienced HRIS professionals to optimize your HRIS solution and savor the full flavor of HRIS success.
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Save big with smart staffing
Leverage our AMS or staff augmentation services to reduce recruitment expenses and overhead costs—no full-time commitments required!
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Focus on your business
Let us handle the technical aspects of your HRIS solution, freeing up your time to focus on strategic business initiatives and accelerate your organization's growth.
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Ensure ongoing solution viability
Onboard AMS support to keep your HRIS solution fresh and adaptable, ensuring its long-term viability and adaptability to meet your evolving business needs.
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Speedy solutions, lighter ticket logs
AMS support helps you see results faster, resolve issues promptly and reduce your ticket log, resulting in a smoother and more productive HRIS experience.
Our motto for the team and our clients is simple yet powerful: 'Excellence in every interaction.' We strive to deliver exceptional service, going above and beyond to exceed expectations and create lasting partnerships.
Viviana Benitez
VP | UKG Services, IN-RGY
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Looking to enhance your HRIS solution and ensure it always hits the right notes?

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Contact us today to learn more about our AMS packages and unlock the full potential of your HRIS.

Not quite feeling the AMS approach?

No worries! We've got another tune for you with our staff augmentation services. Our experts will seamlessly join your team, adding their expertise to your daily rhythm.

Have a specific issue
we can help you with?

Our experts are on hand to help you reach your HR goals.

HCM Advisory
Implementations
Support and optimization
Technical services
Training

Our team of HR experts is here for you. With years of experience, we're masters at maximizing the value of your solution and navigating common pitfalls to ensure your HR transformation is a roaring success.

Learn more

Transitioning to a new HRIS solution? From setup to integration, our experts configure and integrate the solution using best practices, providing coaching and documentation for a smooth deployment.

Learn more
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Our dedicated support crew tackles any issues, ensuring seamless system performance. With regular health checks and optimization services, we enhance functionality, keeping your HRIS aligned with your evolving needs.

Learn more
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Our technical team supports you with system configuration, data migration and integration. Using our extensive industry know-how, we'll customize your HRIS solution to fit your needs.

Learn more
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Empower your team for success with IN-RGY. Our training sessions go beyond basic learning—they ensure your end users know how to extract your solution’s full potential. Whether you're looking for tailored training, virtual workshops or self-paced learning modules, we're here to support you.

Learn more
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HCM Advisory
+ -

Our team of HR experts is here for you. With years of experience, we're masters at maximizing the value of your solution and navigating common pitfalls to ensure your HR transformation is a roaring success.

Learn more
Implementations
+ -

Transitioning to a new HRIS solution? From setup to integration, our experts configure and integrate the solution using best practices, providing coaching and documentation for a smooth deployment.

Learn more
HOME_IMPLEMENTATION_605X592
Support and optimization
+ -

Our dedicated support crew tackles any issues, ensuring seamless system performance. With regular health checks and optimization services, we enhance functionality, keeping your HRIS aligned with your evolving needs.

Learn more
HOME_SUPPORT_OPTIMIZATION_605X592
Technical services
+ -

Our technical team supports you with system configuration, data migration and integration. Using our extensive industry know-how, we'll customize your HRIS solution to fit your needs.

Learn more
HOME_TECHNICAL_605X592
Training
+ -

Empower your team for success with IN-RGY. Our training sessions go beyond basic learning—they ensure your end users know how to extract your solution’s full potential. Whether you're looking for tailored training, virtual workshops or self-paced learning modules, we're here to support you.

Learn more
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You've got questions, we've got answers

What is Application Management Services (AMS)?

AMS is your backstage pass to ongoing support and maintenance for applications like your HRIS system. From monitoring and fixing bugs to enhancing features and user support, we're here to support you every step of the way!

What should I consider before choosing an AMS package for my company?

Scope of work:

Consider the complexity of your system, the number of users and the specific features you need help with. Decide if you want basic fixes, minor upgrades or more extensive support for big changes.

Business needs and growth:

Consider how your system might evolve as your business grows or if you anticipate changes in your HR processes. Look for an AMS package that can adapt to your needs and provide scalability.

Service Level Agreements (SLAs):

Check the SLAs for each AMS package, including response times, issue resolution and support availability. Ensure they match your organization's expectations and requirements for system uptime and issue resolution.

Internal capacity and expertise:

Consider the internal capacity and employee expertise of the HRIS solution. Based on your team's abilities and the complexity of your HRIS system, decide if you need outside help.

Let our people empower yours

Ready to take your HRIS to the next level? Let's raise the bar of HR together!

Contact us